Tuolumne County Superior Court.
JuryPhone implemented in California's Tuolumne County Superior Court - May, 2003
IntegraVox customized and installed an 8-line
JuryPhone voice response system with a 4-line backup-system at the historic
Tuolumne County Courthouse in Sonora, California at the beginning of May,
2003. The system works with the Court's JURY+ Next Generation application
to:
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Give jurors their reporting instructions based
on a combination of criteria including the time they are calling in to the
system and their current status in JURY+ Next Generation.
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Let jurors postpone their service date within the
predefined business rules the Court has set up in the JURY+ Next Generation
system.
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Transfer jurors to the Court's Jury Administration
staff after playing them the juror's badge number and the function the
juror was trying to perform before being transferred. This provides the
same benefits as JURY+ Next Generation screen pop and a fraction of
the cost.
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Provide general jury service information to the
public.
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Allow jurors calling during the evening or on
weekends to leave voice mail messages for jury staff.
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Provide Jury Administration staff with reporting
tools not available with competing Jury IVR products, that have significantly
increased productivity while reducing clerical effort.