Edfund

IntegraVox implements IVR loan payment interface with Bill Matrix

Edfund went live with telephone-based loan payments using an interface that IntegraVox developed between Edfund's InterVoice IVR system and Bill Matrix corporation -- a company specializing in telephone and web-based loan payments. This interface followed a number of major enhancements and application re-designs of Edfund's loan inquiry IVR application that began in 2007. Between June, 2007 and June, 2009 customer IVR usage went up 80% while IVR retention rates increased 50%, saving the company over $100,000 in operational costs.