Company Mission:
To provide honest value to our customers by delivering the highest qualify
voice and web response systems at competitive prices, with a level of service
and support that always exceeds our customers' expectations. As the name
implies, we value integrity and service above marketing hype and will work
tirelessly to ensure that we never promise something we can't deliver, and will
always deliver exactly what we promise.
Company History:
IntegraVox, LLC has its origin in the Superior Court of California. The
company's founders, Donald Tilley and Anthony Wicher started the company in
1996 after working with the Los Angeles Superior Court to design and implement
the world's first Jury Administration voice response system in 1995. Prior to
that, Tony Wicher had worked with Los Angeles Superior Court Juror Services to
develop the Jury Management System - the world's first automated jury
administration software package and the precursor to the JURY+ Classic product
later marketed by Jury Systems Incorporated (JSI). Tony was also involved in
the follow-on development of JSI's JURY+ Next Generation product.
In its first year of operation, the Los Angeles Juror Services IVR system
provided such an improvement in Jury Administration staff productivity and in
public access to Jury that it won the Los Angeles County Productivity and the
California Superior Court's Klepps awards. When the Juror Services Call Center
opened the next year, Don and Tony worked with Juror Services to provide
mainframe-based screen pop of juror data to the agents in the call center,
making the Juror Services call center the first one in Los Angeles county to
incorporate screen pop technology. The company continues to support the day to
day operation of the Los Angeles Juror Services Call Center which processes
more than 30,000 calls per month transferred from the 469-line IVR system
(800-SRV-JURY) that handles an average of over 600,000 calls per month.
Building on its experience with jury, call center technology, and its
relationship with Jury Systems, Inc., IntegraVox launched the development of
its JuryPhone product in 2001. It worked with JSI to develop and test the JSI
JURY+ Access product for interfacing between voice and web response systems and
the JURY+ Next Generation jury administration software package. It's long
experience with jury enabled the company to incorporate features into the
system that are not available in competing jury administration IVR and IWR
products.
In addition to its work with jury-related systems, the company has teamed with
such voice response and web response industry leaders as Enterprise Integration
Group to develop call center solutions for a variety of private sector
organizations.