Placer County Superior Court
JuryPhone implemented in California's Placer County Superior Court - June, 2004
IntegraVox customized and installed a 12-line JuryPhone voice response system with a 12-line backup IVR at the Court's data center in Auburn, California at the beginning of June, 2004.
The system works with the Court's JURY+ Next Generation application to:
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Give jurors their reporting instructions, down
to specific courtrooms, based on a combination of criteria including the
time they are calling in to the system, their current status in JURY+ Next
Generation, and JuryPhone Group Assignment data.
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Let jurors postpone their service
date within the predefined business rules the Court has set up in the JURY+
Next Generation system.
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Transfer jurors to the Court's Jury Administration
staff after playing them the juror's badge number and the function the
juror was trying to perform before being transferred. This provides
the Court with the same benefits as JURY+ Next Generation screen pop at a
fraction of the cost.
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Provide general jury service information to the public.
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Allow jurors calling during the evening or on weekends to leave voice mail
messages for jury staff.
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Provide Jury Administration staff with reporting
tools not available with competing Jury IVR products. These
tools have significantly increased jury administration staff productivity
while reducing clerical effort.
If you're interested in testing the system for
yourself, please contact IntegraVox to obtain test jury badge numbers and
instructions for using the system.