InterVoice/Convergys Support

If you're an existing Convergys customer who would like to extend the life of your legacy InterVoice equipment investment by upgrading operating system platforms, or modifying existing IQTALK applications, you've come to the right place!  

 The Convergys announcement on the IQTALK End-of-Life Schedule for IQTALK signaled a shift in emphasis to its VXML-based voice portal platform.  However, converting to this platform may involve costly forklift upgrades, which, especially in these difficult times, may not be a feasible alternative.  If that's the case with your organization, give us a call or click on the "Contact" to let us know how we can help your company better leverage your existing InterVoice investment.

Following are some of the areas in which our InterVoice system experience could benefit your organization.

Customized InterVoice Application Programming

IntegraVox has worked closely with InterVoice over the years as their application development tools have evolved from the text-based I-FORM development platform to the latest version of their graphical development tool, InVision Studio with VoiceXML support. This allows us to develop and modify applications for a wide range of InterVoice runtime environments. So whether you need help with speech recognition development, touchtone applications, or call center integration support (screen pop, web enablement tools, etc.) our development team can work with you from system design through Production cutover to ensure a successful system implementation.

InterVoice System Upgrades

Have you been considering upgrading your legacy InterVoice system from OS/2 or Windows 2000 to Windows 2003 Server? Have the complicated issues surrounding this kind of upgrade kept you from making that move? If you answered "yes" to both of these questions, why not give us a call, or click on the "Contact" button to find out how we can help you with this kind of system and application upgrade.

InterVoice System Helpdesk and Troubleshooting Support

Do you ever need help just troubleshooting problems on your InterVoice systems?With our extensive experience with InterVoice system platforms ranging from OS/2 to Windows 2003, we can help you resolve your issues quickly and inexpensively. To find out more about how we can help, click on the "Contact" button and we'll respond to your inquiry right away.